Female butcher selling meat to a male customer
In this section

Customer Retention Strategies

Develop the strategies needed to retain and grow your valuable customer base. NSF works with your business to:

  • Discover problems in your current employee and transactional procedures
  • Create the methods to improve them

Although mystery shopping is not new to industry, it has never been a more valuable tool in detecting ways to improve your overall customer service rating. This is relevant across both the retail and service industry.

By customising a mystery shopping program to your business model, you will find new ways to align with your customers by discovering what they think, feel and expect from their experience. The results will be a happier, more loyal customer base that is more likely to share its positive reviews with friends, family and social media outlets.